A PRODUCT IS OUT OF STOCK, WHEN WILL IT BE DUE IN?
Occasionally we run out of stock on particular items. When this occurs you will be notified by email of the expected delivery date. Often we will send your part completed order with the outstanding item to follow. Please note that we only charge you for items that are dispatched.

CAN I RESERVE AN ITEM WHICH IS OUT OF STOCK?
Yes. Out of stock items are often as a result of delays with the manufacturer and we are happy to take your advance order so that as soon as the item becomes re-available we can pack and ship to you straight away
Please contact us by email or on 01877 332703 to preorder out of stock items. Please note that we only charge you for items that are dispatched.

I DO NOT HAVE A CREDIT CARD, HOW ELSE CAN I PAY?
We also accept Paypal, bank transfers and cheques (made payable to Pots and Pans Scotland Ltd).Before sending payment please add all the items you want to order and check that the payment matches your order total including delivery costs Include a covering letter with your name, address, telephone number(s), email address and the items you wish to order. If you would like assistance please contact us on 01877 332703. Please note cheque orders take up to 7 days to clear and process.

CAN I COME INTO YOUR WAREHOUSE TO VIEW AND BUY PRODUCTS?
Yes. However to avoid a wasted journey you must call us on 01877 332703 at least 48 hours prior to your arrival to book-in your visit and ensure we have the products you want to view ready in our warehouse.

CAN YOU SHIP ELSEWHERE OTHER THAN LISTED ON YOUR DELIVERY REGIONS LIST?
Yes. We offer worldwide delivery and only list the most popular destinations on our delivery page.Parcelforce and their international partners deliver worldwide and we have many years experience with international orders.Please contact us to discuss your requirements and obtain a delivery cost.

I HAVE RECEIVED MY ORDER BUT SOME ITEMS HAVE EITHER BEEN INCORRECTLY SENT, MISSING OR ARE DAMAGED. WHAT SHALL I DO?
Please contact us stating your name, order number and explaining the situation. Do not immediately send any items back to us, we must be notified of the situation so we can discuss with you the best course of action. We shall then reply explaining what you need to do and how we shall resolve the problem.

DO YOU SEND ANY CONFIRMATION EMAILS?
You will receive two emails, one immediately after you place your order and one when the goods are dispatched. You must give a valid email to receive these notifications.

I HAVE NOT RECEIVED AN EMAIL CONFIRMING MY ORDER. HAS THERE BEEN A PROBLEM?
Please contact us stating your name and address. We can then confirm your order and possible reasons why you did not receive the email. In some cases you may have entered your email address incorrectly so the email never reached you. In other cases the email sent may have been delayed and will reach you soon, or possibly the order was never completed with us. In either circumstance we shall email you confirming the situation.

I HAVE STILL NOT RECEIVED MY ORDER AFTER A CONSIDERABLE TIME WAITING. WHERE IS IT?
Please contact us stating your name and order number. We will then investigate why your order has not reached you. In most cases we are able to rectify the situation and ensure your order reaches you within 48 hours.

I WISH TO PLACE AN ORDER FOR A LARGE QUANTITY OF ITEMS, CAN I GET A DISCOUNT?
For orders of a high quantity we can indeed offer a discount. Please email info@cooks-knives.co.uk stating the products you want to order, the quantities of each and the location where you require the order to be delivered. We shall then reply with an accurate quote and lead time for delivery.

WHAT CURRENCIES DO YOU ACCEPT?
We only accept payment in British Pounds Sterling. Generally if you pay by credit card you will be charged your local equivalent by your credit card company. The credit card exchange rates are often very competitive compared to other forms of payment such as bank transfer.

DO YOU HAVE A SHOP I CAN VISIT?
Yes we have shops in St Andrews and Stirling, Scotland. Each shop only stocks a selection of our online product range. We therefore recommend that you contact us to ensure the items you require are available.

I HAVE SENT YOU AN EMAIL, BUT HAVE NOT HAD A RESPONSE
We respond to emails during office open hours (Mon - Fri 9am - 5pm & Sat 10am - 2.30pm) This also applies to telephone calls. We endeavour to answer all emails within 24 hours, if you have not received a reply within this time then please telephone 01877 332703.

HOW DO I RETURN AN ITEM?
Please refer to our returns policy and procedures.

CAN I COLLECT MY ORDER FROM YOUR WAREHOUSE?
Yes, if you call us on 01877 332703 we can take the order and payment over the phone and have it ready for collection.

I WILL NOT BE HOME WHEN MY ITEM IS DELIVERED, WHAT DO I DO?
Our couriers will require a signature upon delivery. If there will be no one at home for delivery please either consider an alternative delivery address eg: workplace or provide clear instructions on where the parcel may be left (ie: leave with neighbour or elsewhere around the property (porch or garden etc).These instructions should be included in your original order or advised to us prior to dispatch by telephone.

HOW DO I CANCEL OR CHANGE MY ORDER?
Providing the order has not been despatched then it may be cancelled or changed by calling us on 01877 332703. Our delivery charge is for orders up to 30kg so adding additional items often incurs no additional shipping charges.

WHEN WILL PAYMENT BE TAKEN FROM MY ACCOUNT?
Payment is only taken when goods are despatched. At the time of placing your order your credit card is preauthorized but monies are only charged to your account when we dispatch your order. This ensures that you only pay for what you receive and when its on its way to you !!


	Knives are only for sale to persons aged 18 and over. By placing an order for any knife, you declare that you are 18 years of age or over. Knives must be used responsibly and appropriately.

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